An Interesting Reason as to why I Have No Lights!

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In spite of the fact that Teesdale Housing Association have repeatedly claimed that they have no idea of the whereabouts of general all round nuisance and serial troublemaker Michael Tray, they have not only been given adequate proof as to which properties on Red Houses he has been operating from, by way photographs and video, but have also been given hard evidence that he has been involved in the systematic plundering of electrical wiring and copper piping from the block which he and his associates had previously been able hijack; right under the very noses of Teesdale Housing management and staff.

Evidence that at least some staff members may well have been in some way complicit in aiding and abetting those responsible for driving all but two of the law abiding tenants out of the block, whilst simultaneously allowing the block itself to be rendered largely uninhabitable, is provided a recording currently lodged with Clark Willis Law Firm of Darlington. The recording itself, to which the current Chair of the Parish Council, Peter Ray, along with a number of interested parties have themselves been offered access, consists of a recording of one of the Housing Association’s former joiners attempting to explain to a tenant in residence why it is that he and his fellow tenants have had no lights in the communal areas of the block for several weeks.

According to this explanation, the extinguishing of the lights was supposedly as a result of the copper wire from the central junction box in the communal area in the centre of the block having been removed by contractors working on the Decent Homes Standard upgrade the previous year. In reality however it would have been physically impossible for the lights to have been working for the intermediate period between when the contract work took place, and the point at which they had ceased to function, if the explanation that is given here was in any way correct.

The photographic stills at the top of the page on the other hand provide an altogether better explanation as how the lights had become permanently extinguished at the time this recording was made in the first place, as the video clip from which they were taken clearly shows Michael Tray walking away from the building, in the company of a third party who is also a well known local nuisance, with some of the copper wire that had gone missing in his hand. These facts take the situation out of the realm of science fiction. in which Teesdale Housing Association had previously put it, and into the real the world of crime and disorder into which Red Houses has been plunged since the Housing Association first went against the terms and conditions of their own Offer Document, first presented to tenants at the time of the change over from Council ownership to Housing Association administration, when known criminals with multiple convictions were allowed into block alongside law abiding tenants.

So why would Teesdale Housing Association be so keen to help a professional criminal such as Michael Tray to cover his tracks in the first place, if they were not in some way complicit in what was going on? According to no fewer than four serving or retired former Councillors, Teesdale Housing Association had a hidden agenda to demolish the block from which Tray and his associates were formerly operating long before they took the grant money from Central Government to refurbish the block as part of the Decent Homes Standard regeneration programme. This would appear to suggest that their motivations from the outset were criminal in intent.

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Whereabouts Unknown…..?

In the closing months of 2012 a serial complainant resident on Red Houses at High Etherley in County Durham intiated yet another in a series of official written complaints, as a response to letters from the Department of Communities and Local Government and the Homes and Communities Agency, setting out the course of action that they themselves felt to be appropriate in relation to the matters then in dispute between himself and Teesdale Housing Association. During the course of the complaint, and the Panel Hearing that was to follow, Teesdale Housing Association made a variety of claims relating to the whereabouts of serial trouble maker Michael Tray, who had himself been instrumental in the mass exodus of tenants from the last remaining block of flats on Red Houses; that had followed months of anti-social behaviour and nuisance in and around the village in which the estate is situated.

In spite of the fact that, thanks to the previous agitations of this self same serial complainant, the Estate had been declared a so called ‘L.M.A.P.s’, or ‘Local Multi-Agency Partnership Problem Solving Zone’ by elements linked to the local Community Safety Partnership, as far back as October 2011, it would only be in the summer of the following year that Teesdale Housing Association would eventually climb on board. By which time, all but three of the law abiding residents in the block from which much of the anti-social behaviour and all round criminal nuisance was at that time regularly emanating, had themselves been systematically driven out.

The video clip embedded at the top of this posting is intended to demonstrate the kind of regular harassment that residents of the Estate who won’t comply with what the late Joe Smith was to repeatedly refer to as ‘The Mafia’ want on a regular basis. A former District Councillor, Parish Councillor and retired Inspector of Special Constabulary,  who had campaigned vigorously for years in an unsuccessful attempt to get the Estate cleaned up, Joe Smith was not the only person in the village who was of the opinion that many of the problems on the Estate were being micro-managed from inside Teesdale Housing Association itself.

Definite proof of this is provided by Teesdale Housing Association’s repeated written claims that they were unaware of the whereabouts of serial trouble maker Michael Tray, at the time when much of the nuisance that was to drive the majority of residents out of the block in the first place had been initiated by the criminal element to begin with. In fact, as members of L.M.A.P.S. they would have been fully aware of the true facts as regards this, and would have been informed by their other partner agencies that he was in fact residing with one of their very own tenants; and had been provably visiting others on a regular basis. Something that would have meant that they were under a statutory obligation to carry out set procedures of tenancy enforcement that would have nipped the problem in the bud.

The previously referred to video clip embedded at the top of this posting shows the kind of welcoming committee that Michael Tray and his associates would organize regularly for tenants in the block on Red Houses which he and his associates had effectively hijacked as a power base from which to organize their criminal activities; whilst the sound file below, which has been isolated from the clip and digitally enhanced, should give the reader some kind of idea of the level of insult and regular harassment to which the law abiding tenants in the block were themselves to be regularly subjected. Hardly surprising then that there has been a complete exodus from the block in which the criminal element had formerly established itself, in view of the Housing Association’s complete failure to act in an appropriate fashion as regards this.

A Consistent Failure to Accept Responsibilty for Anything

The Red House Estate at High Etherley in County Durham has a reputation across the locality for excessive levels of criminality and anti-social behaviour well in excess of the realities of what has been happening on the ground. Regular Community Safety surveys in the largely rural area in which it is located have revealed that fear of crime far outstrips levels of actual crime within the community in terms of its overall impact on local residents. One of the reasons why this is so revolves around the fact that most of the crime that is carried out is the responsibility of a hard core minority of criminal families, whose network of contacts within the power structure has meant that in a large number of cases they have been allowed to continue with what they are doing while the Forces of Law and Order effectively turn a blind eye.

One such individual, who was recently incarcerated, for his part in a serious disturbance that took place in Etherley Cricket Club at the end of 2012, is Michael Dunn, aka Michael Tray. For years Michael Tray has been part of a group of professional criminals and genuine all round nuisances who have controlled much of the low level drug dealing in and around Red Houses. Their involvement in the theft and reselling of scrap metal is also well known. And, in spite of the fact that both he and his oft times dancing partner, Daniel Slack, were caught engaging in those self same activities during the early summer of 2008, offences for which they were subsequently convicted, a situation that should have resulted in legal action being taken against them by Teesdale Housing Association, nothing of any consequence was ever done about it at the time.

The fact that the Housing Association failed to take responsibility for this was to result in a number of other, law abiding, residents being forced to seek alternative accommodation elsewhere; in spite of being the ones who were more often than not in greater housing need than those who appear to have been tormenting them. Again, Susanne Bellas, the former Housing Officer with Teesdale Housing Association responsible for dealing with such matters appears to have been as much to blame as anyone; as a series of  sound files presently lodged with Clark Willis Law Firm of Darlington, consisting of a number of telephone conversations between herself and a resident of Red Houses, who had been suffering continual harassment from Tray for a period of several years at the time that this recording was made, would seem to provide ample testament.

Similarly, the embedded video file at the top of this page  shows the kind of activities in which Tray has been accustomed to indulge for years on Red Houses, with very little to show for it but a handful of largely insignificant harassment warnings which, if anything, only serve to increase his standing amongst the criminal element with which he associates. Whether it be following people around the estate in the fashion that you see here in an attempt to frighten them, or else walking past their living room window staring into their flat, house or bungalow, this is the sort of thing that Tray has been allowed to get away with for years; whilst anybody else would have been punished for it straight away.

So how is it that someone like Tray can have been allowed to get away with what he has clearly been allowed to get away with for so long? Many of the people for whom he has created problems in and around the village where he lives are of the opinion that he has inside knowledge of certain corrupt relationships between certain Police Officers, former Police Officers, and their families who have well established and proven connections with Etherley Cricket Club which can be traced back more than a decade. As to whether or not this is genuinely the case remains to be seen.

A Reinterpretation of the Rules

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For years High Etherley‘s Red House Estate near Bishop Auckland was a crime and disorder black spot renowned throughout the district as a magnet for trouble and anti-social nuisance. Although the hardcore of the troublemakers are just about under control, the situation was only rectified as a result of the activities of one resolute resident: whose gathering of evidence on those responsible for the systematic running down of large areas of the estate, and diligent logging and reporting of the evidence he had gathered to the relevant agencies responsible, was to bring what had amounted to a ten year reign of terror to an end. A fact acknowledged before witnesses by Bishop Auckland Beat Inspector Martin Peace at a meeting between the Police and a pair of somewhat dissatisfied residents at Bishop Auckland Police Station on the afternoon of Tuesday 6th August 2013. A full ten and a half years after a damning report into anti-social behaviour in the village had appeared in the pages of the Teesdale Mercury.

Although the Police can accept at least some responsibility for a state of affairs that has resulted in much needed social housing being systematically run into the ground, most of the blame for what has happened on Red Houses can be laid at the door of Teesdale Housing Association. With the present Coalition Government’s attempts at Welfare Reform requiring people residing in properties that are considered too large for their needs to downsize into smaller dwellings, flats that should be being used for that very purpose are now largely uninhabitable, primarily as a result of what basically amounts to what some would see as  the deliberate waste of large amounts of tax payers’ money on properties that have been allowed to fall into a state of serious disrepair.

The fact that the flats at Red Houses have entered a near state of dereliction in recent years, in spite of large amounts of money having been spent on them as part of the previous Labour Government’s ‘Decent Homes Standard’ refurbishment scheme, is something for which Teesdale Housing Association must accept almost all of the blame. In the years leading up to the last Labour administration’s nationally funded refurbishment of the existing Social Housing stock, which was intended to maintain the viability of vast numbers of homes for a generation, thus perpetuating the habitation of dwellings in a sector that had been systematically starved of cash by previous Conservative governments, a series of important pieces of legislation were put through Parliament to prevent such a situation to begin with. Pieces of legislation that Teesdale Housing Association, and its predecessor, Teesdale District Council, have essentially seen fit to ignore.

These were to include amendments to the Homelessness Act 2002 giving local authorities powers to restrict access to the Housing Waiting List for people with a history of anti-social and criminal behaviour. It has primarily been as a result of Teesdale District Council’s failure to implement or enforce this nationally adopted government policy in the first place, that was to lead to the situation that the estate is currently in to begin with. Of particular significance, in relation to the matters previously referred to above, is the fact that the then Head of Housing at Teesdale, at the time at which these then newly introduced measures were originally supposed to come into force, was former Managing Director of Teesdale Housing Association Peter Slack. An individual who the late Joe Smith, a former District Councillor and member of the Shadow Board that had supervised the change over from Council to Housing Association management, was of the opinion was in some way related to one of the principal criminal families in the village; the Slacks of Red Houses and Witton-le-Wear.

Another member of staff with whose performance the late Councillor Smith was less than happy with, a state of affairs that he was to raise repeatedly with the then Chair of the North Star Housing Group that oversees the ultimate management of Teesdale Housing Association, before the latter’s death and his own retirement from the Council, was former Housing Officer for Red Houses Suzanne Bellas. One of Bellas’s tried and trusted techniques for freeing herself of any responsibility for the conduct of the tenants who she herself had given access to the properties to begin with, and in breach of the Housing Association’s own policies as set out in its Offer Document at the time of the change over from Council to Housing Association control, was to attempt to fool residents into thinking that the agency responsible for enforcement on tenancy agreements was not in fact the Housing Association, as was genuinely the case, but the Police; when nothing could have been further from the truth.

Amongst a series of sound files currently lodged with Clark Willis Law Firm at Darlington, some of which may well turn out be incriminating and to which a number of interested parties have likewise been given access, is an item consisting of a telephone conversation between Bellas and one of her former tenants which was recorded in November 2009, when the anti-social behaviour which has since resulted in the wholesale exodus of tenants from the area of the Estate that has been most run down was still very much on going. The previous year the Local Government Ombudsman had conducted an investigation into the situation on Red Houses and recommended that action be taken against those tenants responsible for causing the trouble to begin with. Amongst those interviewed was a pensioner referred to during the course of the above mentioned conversation, who expressed concerns that the estate at High Etherley was at that time even worse than the one in Sunderland from which he had previously moved some three years earlier. In spite of this, not only was no action taken, but what appears to have amounted to a wholesale cover up of the affair seems to have been implemented by the Housing Association Management Structure, at the highest level, as a means of denying any responsibility for a situation that had been created as a direct result of its own maladministration.

The documents embedded directly below, which were obtained from the local area Neighbourhood Watch Coordinator, attest to the situation on the Estate at the time, and immediately leading up to, when the recording was made; and clearly prove that the allegations at that time being made by the complainant were in no ways without foundation. In spite of this however, a Housing Association survey into Anti-Social Behaviour on the Estate, which had itself been conducted by staff members clearly anxious to restore their own reputations in the wake of the Ombudsman’s less than complimentary report to the then Chief Executive at Teesdale District Council, appears to have deliberately misrepresented the pensioner’s grounds for complaint; in spite of the fact that the complainant in the recording had obtained sound recordings and other hard evidence in line with the findings of the compilers of the Neighbourhood Watch newsletter.

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A Situation of Utter Denial

Amongst the key pieces of legislation introduced under the previous New Labour administration by the two Home Secretaries perhaps most obsessed with not only talking tough, but actually appearing to be tough at the same time, in relation to Anti-Social Behaviour, Jack Straw and David Blunkett, was the Anti-Social Behaviour Act 2003. Described in the wording of the Act itself as ‘An Act to make provision in connection with anti-social behaviour’, the A.S.B. Act 2003 was to give not only the Police, but also social landlords, a wide range of powers with which to crack down on those involved in the taking, distribution and sale of hard drugs from premises directly located within what remains of the country’s Social Housing stock.

The idea of the Act to begin with, and the principal motivation for its passing into law in the first place, was to create a situation in which housing estates that had become major centres for drug dealing, and the sale and distribution of ‘Crack’ cocaine and heroin in particular, under the previous Conservative administration, could be cleaned up relatively easily without the complex or expensive legal procedures that had previously hampered local administrative bodies of one kind or another during the nineteen eighties and nineties. One of the reasons why it was deemed necessary for such pieces of legislation to be introduced at all was the government’s intention to initiate a country wide upgrading of the Social Housing stock during the second half of the ‘Noughties’, as a means of improving the living standards of huge swathes of the community who it saw as having been left behind by the Thatcher and Major administrations that it had succeeded.

In spite of the best intentions of many of those who were  to serve within the Blair and Brown governments under which this legislation was to be introduced, implemented and originally enforced, in Tony Blair’s own County Durham Constituency back yard of Teesdale in what was formerly the South West Durham Coalfield, none of this legislation appears to have been used at any time during the whole of the last Labour Administration. And, as if that wasn’t enough, many of those who, under normal circumstances, would have been responsible for seeing such matters through appear to have been active in attempting to subvert the will of Parliament directly; for what may well turn out to be their own financial gain.

As we have already noted in an earlier posting in this thread, on High Etherley‘s notorious Red House Estate, the Slack Family and their associates appear to have been able to conduct a campaign of harassment and nuisance in relation to their neighbours and fellow tenants, with complete and utter impunity, for a period of some twenty years. In addition to allegations of some sort of a direct physical relationship between a number of family members and a former Housing Manager with the Housing Association that took over responsibility for the estate from the now defunct Teesdale District Council in 2006, the Housing Association has operated a policy of utter denial whenever it comes to complaints about any of the activities with which the Slacks themselves are known, and can be proven, to have been involved.

Following a series of well ordered written complaints to a number of senior Police Officers within the local power structure of the South Durham Area Command, the Red House Estate was declared a Local Multi-Agency Partnership Problem Solving Zone (L.M.A.P.S. Zone) during the closing months of 2011. Following the initial serving of warrants on key premises on the estate where the kind of activities referred to in the opening paragraphs of this posting can be proven to have been carried out, further raids were conducted in and around the Estate, culminating in the arrival of a veritable convoy of Police vehicles during the course of the evening and night of Wednesday 6th and early hours of the morning of Thursday 7th June 2012.

In spite of this Teesdale Housing Association appear to have taken little or no action at the time of these Police actions, even though, as a member of the so called L.M.A.P.S. Partnership, they were under a statutory obligation to do so. In due course we shall examine these events in more depth and detail. In the mean time it would be sufficient to present evidence that at the centre of these Police operations was a flat at that time occupied by an individual generally referred to as Gareth Slack, whose involvement with the wholesale theft of copper and other metals was well known to Teesdale Housing Association well before they saw fit to install him in the premises to which we refer in the first place.

The edited and embedded video clips at the top of this page show the last of the Police Operations referred to during the course of this posting actually taking place, whilst the photograph below shows the individual generally known as Gareth Slack being arrested by Police in connection with a related matter in the weeks that were to follow. In spite of this, as the extract from a written response from Teesdale Housing Association with regard to a complaint that was submitted to them by one of several disgruntled tenants at the time this was going on clearly shows, the canteen culture of denial that has persisted within the above institution in relation to anything vaguely connected with the Slacks, until those in charge are actually forced to take action by situations such as the campaign of written protest of which this complaint was a part, can still be seen in evidence some several weeks after the events you see here had actually taken place. Why?

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Planning for Destruction: Corruption and Criminality in Social Housing

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When former Chair of Durham County Council, Alderman Andrew Cunningham, was jailed for his part in the Poulson Corruption Scandal back in nineteen seventy two, a key factor in the bribes for contracts scam that was eventually to send him to jail had been the so called ‘Category ‘D’ Demolitions policy, initiated by Durham County Council back in the nineteen fifties as part of a professed initiative to improve social housing. In reality, however, a great deal of sturdy well built nineteenth century housing stock, which could have been upgraded and improved for a fraction of the cost that demolition and new build always entails, was designated as unfit for human habitation and subsequently bulldozed instead. And, as one would expect with any scam that had principally been designed to put large sums of money in the top pockets of the councilors and civil servants directly involved in the commissioning of the new build projects intended to provide replacement housing stock for the communities that they supposedly served, much of what was subsequently thrown up to replace the long since flattened terraces that had previously been laid out by conscientious and God fearing Quaker mine owners, whose community minded approach to the work force that they employed is a well known fact of historical record, was little more than sub standard architecturally flawed ‘Jerry Build’.

Interestingly enough, many similar flaws to those known to have been inherent in the County Durham Category ‘D’ initiative, with particular reference to the wholesale reorganization of communities and the lack of proper compensation to those owners and occupiers ultimately destined to lose their homes, were to be built into the system once again in relation to many of the so called ‘Pathfinder Schemes’ initiated by former Deputy Prime Minister John Prescott‘s lumbering Department of the Environment, Transport and the Regions during the early years of the Blair government. One vital fact in relation to this similarly flawed scheme for supposedly regenerating communities, at vast cost to the tax payer in relation to what was actually provided, is that at the time when much of what Prescott was involved with was actually being implemented and followed through, Tony Blair’s Cabinet ‘Enforcer’, Jack Cunningham, was none other than the son, and ultimate successor, of ex-jailbird and disgraced former Chair of Durham County Council Andrew Cunningham.

In addition to the implementation of the highly controversial Pathfinder Schemes, in which former Northern Rock Chief Executive Leo Finn appears to have played a pivotal role, Prescott’s office were also responsible for the national upgrade of the entire social housing stock as part of the last Labour Government’s ‘decent homes standard’. This considered, it is perhaps significant that in Andrew Cunningham’s native County Durham Teesdale Housing Association appear to have been involved in a similarly corrupt scam of their own every bit as criminal in intention as the one that sent the former Chair of Durham County Council to jail back in nineteen seventy two.

According to the current Chair of Etherley Parish Council, he and his colleagues were informed that Teesdale Housing had planned to demolish a block of twelve flats on High Etherley‘s Red House Estate well before it had taken the funding to have eleven of them fully upgraded. As one would expect with a project of this kind, much of the money spent on the upgrade was to involve the installation of brand new gas fired central heating systems; complete with large quantities of copper piping of a specific quality and quantity to be of particular interest to professional criminals engaged in the kind of wholesale metal theft that has become an every day part of life in contemporary Britain. Given the alleged links between Andrew Cunningham’s one time Criminals’ Mayorality and a number of top level gangland hoods, it should come as little surprise that just over two years on from the 2010 upgrade of 56-67 Red Houses two sections of the block are completely uninhabitable as a direct result of the wholesale stripping of boilers, metal, fixtures and fittings by a network of criminals allegedly linked to a former Head of Housing at T.H.A.

Of further significance still perhaps is the fact that the current Head of Housing at Teesdale Housing Association, Diane Smith, was not only fully aware as early as July 2008 that a number of known criminals, who had been allocated properties in the block in breach of locally adopted housing policies previously implemented by the now defunct Teesdale District Council, were directly involved in the wholesale theft of metals from the surrounding district a full two years before the upgrade, but neither she nor the then Housing Officer responsible for the Red House Estate took any action whatsoever to ensure that tax payers’ money was properly protected. A digital sound file of a discussion between Diane Smith and Suzanne Bellas of T.H.A. in the company of a local resident activist, which took place on 1st July 2008 in relation to the above referred to matters and is currently lodged with Clark Willis Solicitors, Darlington, would appear to constitute incontrovertible evidence that this is indeed the case.

Given the fact that the Independent Housing Ombudsman Service has seen fit not to take any action whatsoever against Teesdale Housing, in spite of the large sums of money that appear to have been deliberately wasted by a number of key players within its management structure, it is perhaps significant that the previously referred to sound file was one of the pieces of hard evidence that the I.H.O.S. refused to look at. In a future posting we shall examine some of the proven links between Teesdale Housing Association and its parent organization Endeavour Housing with Cherie Blair; with particular reference to the legacy of Andrew Cunningham’s Criminals’ Mayorality in the former Bishopric. And, in so doing, we shall present hard evidence of Housing Association Staff providing cover stories for known criminals provably involved in metal theft from the vandalized flats at Red Houses.

A Bias Against the Complainant? Unsubstantiated Allegations Against Tenants Going Unaddressed?

With Swan Housing Association in the media spotlight over the current government investigation into embezzlement of Housing and Communities Agency grant funding, another aspect of the Swan Housing Corruption Scandal that has received somewhat less attention than perhaps it should have done, with particular reference to its dealings with the Independent Housing Ombudsman Service, has been the alleged ability of Swan Housing to make false and unsubstantiated allegations about its tenants which, when eventually proven to be false, it has not so far been forced to acknowledge or even address. Given the fact that housing associations have been granted a wide range of powers under the Anti-Social Behaviour Act 2003 which have the potential to enable them to take out injunctions against tenants who they deem to be troublesome, which can actually result in those tenants being deprived of their liberty, the case of a provably rogue housing association, which has been caught red handed falsifying documents in relation to Homes and Communities Agency Grant funding, but which has effectively escaped censure in relation to false and unsubstantiated allegations about its tenants which were later proven to have been unfounded, is an interesting case for examination indeed.

Given the potential for abuse in such matters, in a situation in which a corrupt housing officer was attempting to have a tenant unlawfully evicted by having them imprisoned, or, in a worse case scenario, having them locked up so that the property at which they resided could be plundered of their personal possessions whilst they themselves were incarcerated in relation to some trumped up charge, the failure of the Independent Housing Ombudsman to provide a proper series of checks and balances in relation to such matters appears to have exposed an unfortunate consequence of the winding up of the now defunct Tenants’ Services Authority in which Tenants Rights have been seriously compromised; as a direct result of what may well be widespread corrupt practice within the system right the way across the board. With housing association staff effectively being given a free rein to fabricate evidence against tenants and falsify documents in relation to grant funding simultaneously, as a direct result of the Housing Ombudsman’s failure to take appropriate action, Grant Shapps’s role in the affair should not go unnoticed: particularly as his own personal business dealings have come under such widespread public scrutiny in relation to some apparent corrupt practice of his own. And, in view of the additional the fact that it was his decision that led to the winding up of the Tenants’ Services Authority in the first place, an organization which had previously kept housing associations on the straight and narrow, it is worth asking the question as to whether or not the entire Social Housing Sector has since potentially been opened up to the possible depradations of organized criminals; both at national and local level.

It is fact that the situation with Swan Housing is not a single isolated incident. It is also fact that in Teesdale in County Durham the area has had an historic link with organized crime operating within local government since the nineteen fifties: a situation that was to result in the jailing of former Chair of Durham County Council, Andrew Cunningham, for his role in the Poulson Corruption Scandal, back in the nineteen seventies. It should therefore come as little or no surprise that Teesdale Housing Association, which succeeded the now defunct Teesdale District Council as the principal provider of  social housing right the way across Teesdale back in 2006, can be proven to have been involved in making similarly false allegations against its tenants when the issue of complaints to the Housing Ombudsman Service has come to the fore. In a recent letter to a serial complainant dispatched in January 2013 the Housing Ombudsman related allegations that had been made about a tenant, in relation to what they are alleged to have said, as if they were actually true; whilst simultaneously making no attempt to investigate the the actuality of what had or hadn’t been said.

‘At a meeting on 5th September 2012 you stated ‘I get what I want,’ the Ombudsman falsely alleged, ‘by constantly harassing, bullying and being a nuisance until I get my own way….that is how I get my own way.’ In reality, however, what had been said during the course of the above related conversation was something entirely different and related to a question that a member of Teesdale Housing Association Staff had asked in relation to another complainant. The member of staff in question had asked why a number of related agencies had successfully managed to sideline an attempt by an old age pensioner, himself a repeat victim of crime, to have a CCTV camera, that he had bought at his own personal expense, installed at the rear of his bungalow to prevent his garden shed from being broken into. What was in fact said related to the accused telling the previously mentioned member of staff that the reason he had managed to get cameras installed at his property related to his ability to use e-mail and other modern methods to communicate with the correct government departments or else expose corruption or general lack of co-operation within those elements responsible for dealing with such matters within the system. A sound recording of what was actually said, to which the Chair of Etherley Parish Council and other interested parties have been given access, is currently lodged with Clark Willis Solicitors, Darlington, and is likely to be referred to a number of other relevant individuals and organizations, both at national and international level, in due course.

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